Supply Chain Agenda: Meeting Customer Requirements

Capgemini says 58% percent of the supply chain managers surveyed said that their main business driver for 2010 is “Meeting (changing) customer requirements”. Overall spend on supply chain initiatives is projected to go up as well. Summary of results from their survey:

  • More than half want to start or continue with operational excellence
  • Trend for centralization of supply chains continues
  • It investments are back with 3-12% increase for supply chain projects over 2009
  • Sustainability gets more traction

Read the full report at: Capgemini Consulting research: Customer back on top of the supply chain agenda in 2010

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